eCommerce Site Manager - Atlanta, GA Marketing Staffing

Filled Marketing Jobs

MarketPro has partnered with one of the fastest growing specialty e-retailers in search of a contract-to-hire e-commerce Site Manager. MarketPro is seeking an E-Commerce Site Manager to join our client’s team in Atlanta, GA. This role will oversee daily website management as key business liaison with IT and other e-commerce stakeholders. This role will include service level planning, resource management, large-scale implementation, production operations, website project management, and continuous improvement. Experience working with a team of web developers and a large-scale e-commerce platform would be ideal.

This is an exciting and challenging opportunity to direct website strategy, design, development, and implementation based on first-rate judgment and the vision set forth by the executive management team. The right candidate will have proven strategic planning and execution skills, deep experience within e-commerce, successful leadership in large web initiatives, excellent interpersonal communication skills, and the ability to improve business processes via change management.

Responsibilities:

  • Oversee Site Quality Assurance that impacts User Experience to ensure continued e-commerce growth, profitability and client satisfaction
  • Implement new technologies to improve site performance and achieve business goals
  • Lead development of business requirements and the design of all website enhancements and changes
  • Work with cross-departmental teams to help define feature requirements via site data, usability findings, market research, and proven user-centered design principles
  • Daily management of cross-functional business updates that impacts Website (e.g. update and removal of banners), project management goals and timelines, as well as site performance tuning and metrics
  • Prioritize web changes/upgrades requested by marketing, sales, or other teams and manage expectations as well as vendor integration and completion
  • Collaborate with IT on cross-platform, cross-browser quality assurance on website development releases, acting as the liaison between e-commerce, the client, and IT to ensure smooth project planning and delivery
  • Work cross-departmentally and with client contacts to troubleshoot and resolve issues as they arise
  • Manage third party software integration (e.g. site analytics, personalization, ratings & reviews etc.) and develop and maintain effective working relationships with strategic vendors
  • Oversee and evangelize web process improvement, testing strategies and release automation
  • Assess site performance through Omniture Site Catalyst data and user feedback, and make recommendations to others website participants based on analysis

Requirements:

  • Bachelor’s Degree in marketing, business, computer science, or a related field (Masters is a plus)
  • 10 years of professional work experience with at least 3 to 5 years of e-commerce retail experience with extensive knowledge of B2C internet retailer best practices and strategies
  • 3 to 5 years of experience in release management and change management in a production environment
  • Expertise with relevant production/QA/Dev operating systems and virtualization
  • Experience managing end-to-end testing of production web systems for both performance and capacity planning
  • Experience with E-Commerce monitoring applications & systems capacity management
  • Experience with large-scale e-commerce storefronts and related deployments (e.g. ATG, Websphere, IBM, Demandware etc.)
  • Hybris experience is a big plus
  • Experience with Content Management Systems such as Drupal is a plus

This is a contract to hire marketing staffing position.