MarketPro has partnered with a top Fortune 500 brand in Atlanta, GA in search of a Digital Products Specialist. We are currently seeking someone with the ability to provide results through focus on identifying, prioritizing, and implementing functionality and defect resolution resulting in enhanced experiences for customers, improved usability, and higher customer satisfaction scores. Will work with products on the website, mobile applications and kiosk.
- Develop subject-matter expertise as a product specialist and provide support for product managers in the day to day operations of existing products
- Lead prioritization and optimization of product enhancements to deliver world-class capabilities while enhancing the customer experience
- Oversee IT project management of maintenance releases to deliver high quality products that meet business objectives.
- Define success criteria & metrics of maintenance releases & perform post-implementation analysis
- Communicate initiatives and current projects with cross divisional stakeholders •Create business requirements for new product enhancements
- Implement solutions that shift user interactions and customer service requests to self-service channels
- Create and maintain competitive information & analysis
- Independently coordinate relevant product data and be able to effectively analyze and communicate to senior level leaders
- BA or BS Business related degree
- Digital Experience
- Ability to communicate both written and orally
- Reporting skills
- Quick learner
- Capable and energetic